Our goal is to provide accurate lead-time information. Normal production is 8-10 weeks unless the item is in stock. Orders may not be cancelled nor deposits refunded due to delivery outside normal production schedules.
The customer is responsible for knowing that all elevators, stairwells, corridors and doorways of his/her house or apartment will permit normal delivery. We are not responsible for furniture that does not fit and will give no refunds if this occurs.
Availability dates for quickship items are not guaranteed. We try to provide accurate information with regards to the availability of a piece, however due to circumstances beyond our control; stated availability dates sometimes get postponed. We do not provide refunds if the item is outside of the expected delivery date.
Color, grain variations and veining are natural characteristics of steel, wood, leather and fabric and will vary from piece to piece. The natural qualities of your furniture will therefore vary from the samples you saw.
A 50% deposit is required on all sales of made-to-order and custom pieces. We will notify you when your order is complete and available for delivery, at which time any balance will be due. Delivery cannot be scheduled without full payment. All made-to-order pieces must be paid in full no later than 4 weeks after completion; failure to do so will result in loss of deposit. Delivery or pick up must be organized within 6 weeks from completion, additional storage will be charged at a rate of $25/week per item stored.
Local delivery fees are determined at the point of sale. Long distance delivery fees must be determined by quotation. Deliveries include 1 flight of walk-up. Charges apply for additional walk-ups. Please be sure to inspect the piece upon receipt. Any concerns need to be brought to the attention of your sales associate within 48 hours of receipt of the piece.
All furniture that is made-to-order is not subject to changes or cancellation after 3 days from the date of purchase. Deposits are nonrefundable after the three day period. Quickship items are subject to a 20% restocking fee if cancelled after 2 days from the date of purchase. Cancellations and returns are not permitted after 2 weeks from the date of purchase. Floor model sales are final and are exempt from warranty coverage.
Sales and Promotions
Made-to-order furniture that is ordered prior to and during a sale promotion is not subject to sale pricing. Quickship items ordered prior to a sale promotion are not subject to sale pricing.